Contact Studentinsurance.nl

Written by: Linda van Reenen (Expert student insurance) | Last modified: 20 May 2026 | Checked by editors

Disclaimer: We provide general, objective information regarding the Dutch student insurance system. We are an independent informational platform and are not legally permitted to provide personal financial, legal, or medical advice.

Navigating the Dutch insurance system as an international or local student can be complex. We set up this website because we found nowhere on the internet that offered a complete, objective overview tailored specifically to students. Our goal is to clarify the rules, discounts, and obligations without recommending just one specific provider. You can read more about our mission and editorial process on our about us page.

How We Can Help You

Our platform is designed to provide you with the tools and information necessary to make an informed decision. We focus on general provisions, regulatory updates, and market comparisons.

Clarifying rules: Explaining complex regulations from the SVB, IND, and CAK in accessible English.
Providing comparisons: Offering objective overviews of current premiums, deductibles, and coverages.
Website feedback: Receiving your suggestions or corrections to keep our platform accurate.

Exclusions: What We Cannot Do (Personal Advice)

Because financial and medical situations are highly individual, there are strict limits to the support we can offer via email or our contact form.

We do not give personal advice: We cannot tell you which specific insurance policy is the most suitable for your unique medical history.
We cannot assess your Wlz status: We cannot determine if you are legally required to take out Dutch public insurance; this is determined by the Sociale Verzekeringsbank (SVB).
We are not a healthcare provider: We cannot answer medical questions or assess whether a specific treatment will be approved by your insurer.

Cost of Our Service

Using our website, reading our guides, and utilizing our comparison tools is completely free for students. If you choose to take out a policy via one of our links, we may receive a standard commission from the insurer, but this does not affect the premium you pay or the objectivity of our rankings.

Step-by-Step: Before You Contact Us

Many students encounter the same administrative hurdles. Before sending a message, please check if your question is answered in our core guides:

Check your obligations: If you want to know if you need Dutch insurance, read our guides on working students versus study-only students.
Review terminology: If you are confused by terms like eigen risico or zorgtoeslag, consult our glossary.
Read our FAQs: We have compiled answers to the most common concerns on our frequently asked questions page.

Common Mistakes When Reaching Out

Asking us to cancel a policy: We are not an insurance company. We cannot cancel your policy, pause your premium payments, or stop your healthcare allowance. You must contact your insurance provider or the Belastingdienst directly.
Sending sensitive medical data: Please do not send us medical records, Citizen Service Numbers (BSN), or financial documents via our form or email for your own privacy and security.

Get in Touch

If you have feedback about the website, spot an error, or have a general question about how the Dutch system works that is not covered in our guides, we welcome your message. You can email us directly or use the secure contact form below.

Company Details

Email: info@studentinsurance.nl
Registration: KvK (Chamber of Commerce) number: 62509172
Location: The Hague, South Holland, Netherlands

We aim to review and respond to informational inquiries within 1 to 2 business days. Please note that during the busy enrollment months of August, September, and January, response times may be slightly longer.

Frequently Asked Questions About Contacting Us

Can I call or chat with your team?

Currently, we handle all inquiries via our secure contact form and email to ensure we can provide well-researched, accurate links and information. We do not offer phone or live chat support.

I received a warning letter from the CAK. Can you help me?

While we provide detailed articles explaining what CAK letters mean and the steps you generally need to take, we cannot resolve the issue for you. You must contact the CAK or the SVB directly to discuss your personal dossier.

Will you tell me which insurance is the cheapest for me?

We do not provide personalized quotes via email. Instead, we offer objective comparison tools on our website where you can input your preferences to see which options match your budget and needs.

How do I report an error I found on your website?

We highly appreciate community feedback. If you find outdated figures or a broken link, please use our contact form or email us directly at info@studentinsurance.nl with the URL of the page and a brief description of the issue.

Do you process insurance claims?

No, we do not process medical claims, accept premium payments, or issue insurance policies. You must submit all medical bills and claims directly to the insurance company you signed a contract with.

If you are ready to review your choices, take a calm moment to compare Dutch healthcare insurance options using our independent tool.

Expertise and Independence

To ensure that students are objectively informed, we align our content with the regulations published by the Dutch Government (Rijksoverheid), the Tax Administration (Belastingdienst), and the Social Insurance Bank (SVB).

Information Verified by Expert

The information and procedural guidance on this platform are periodically reviewed by Linda van Reenen. Linda is a senior specialist in the field of student insurance and ensures our editorial standards meet the needs of international students navigating Dutch bureaucracy.

Quality Mark

We are certified as an Erkend Vergelijker (Recognized Comparator):